We do our best to ship all orders in a safe and secure approach, if there are excessive damage upon delivery, please contact our customer service immediately. 

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Please make sure to take photos of the package and the product and send it to our customer service email. Our customer service team will response within 48 working hours. 

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Unfortunately, aside from excessive damaged products, LAYOUT do not conduct returns under other circumstances.

For more information and details, please visit our   Terms & Condition